Zoho Assist_En_V1

REMOTE ACCESS

The «Remote access» page allows you to install/uninstall Zoho Assist to enable/disable a remote access to i4Gen.

How to create a Zoho Assist account

To create a Zoho Assist account, please go to https://assist.zoho.com

1. Enter your email address
2. Enter your password
3. Check the I agree to the Terms of Service and Privacy Policy checkbox
4. Click on START MY FREE TRIAL

A confirmation email will be sent to your email address.

Once received, open the email and click on Confirm your account, then on the web page click on VERIFY to verify your email address. You can now access your account by clicking on ACCESS YOUR ACCOUNT, you have a trial period of 15 days. When the trial period is finished, you will have to make a subscription.

Note: The remote access feature compatible with i4Gen is Unattended Access. Don't use the Remote Support feature.

How to make a subscription

1. Select the payment cycle you want (monthly or yearly). For a yearly subscription, you get a 2 months discount

2. Uncheck the Remote Support checkbox This feature is not compatible with i4Gen

3. Check the Unattended Access checkbox and select the maximum number of devices on which you want to install Zoho Assist (from 25 to 3000).

4. Check on the UPGRADE button to open the Billing & Address form and make the payment

How to deploy Zoho Assist on i4Gen

To deploy Zoho Assist on i4Gen, the unattended access installer (Ubuntu/Debian 64 bits) must be downloaded from the Zoho Assist website.

Please refer to the section To download the unattended access installer in Zoho Assist of One Zoho Assist user guide Unattended Access Installation for Linux chapter.

Once the unattended access installer has been downloaded, please follow the next steps:

1. Put the Zoho Assist Installer on a USB stick

2. Plug the USB stick on your i4Gen

3. Open the Remote Access page

4. If Zoho Assist is not installed on the device, an INSTALL button will be available. Click on this button to open a file browser

5. Connect the device to Internet

The device needs to be connected to Internet while doing the installation, otherwise, the device won't be detected by your Zoho Assist Account.

Do not remove the USB stick during the installation to avoid disrupting file transfer.

6. Select the Zoho Assist installer (.deb) file and click on the INSTALL button.

7. If Zoho Assist is successfully installed, a success popup should be displayed.

Note: If Zoho Assist was installed without being connected to Internet, the device won't be detected by your Zoho Assist Account. ln that case, uninstall Zoho Assist and reinstall it being connected to Internet.

How to uninstall Zoho Assist from i4Gen

If you don't want to use the remote access feature anymore, you can uninstall Zoho Assist from your device:

1. If Zoho Assist is installed on the device, an UNINSTALL button will available. Click on this button to open a confirmation window
2. Click on the YES button to confirm the uninstall of Zoho Assist
3. If the uninstall is successful, a success popup is displayed
4. ln the devices list of your Zoho Assist account, you can delete the device from the list

How to manage devices

To manage the devices list, please refer to the Zoho Assist user guide Manage Devices chapter.

Note: the unattended access installer cant be installed/uninstalled to/from i4Gen using Zoho Assist website- It must be done using a USB stick.

How to start a Zoho Assist Unattended Access session

Once Zoho Assist has been successfully installed on your i4Gen, an Unattended Access session can be started from your Zoho Assist account

Please refer to the Zoho Assist user guide Access Devices chapter.

Unattended Access session can be started from Zoho Assist website, desktop application, iOS application, Android application.

During an Unattended session, the following features are compatible with i4Gen:

• View features
• Session features
• Tools (Power options):
  • Reboot
  • Shutdown

Note: While accessing an i4Gen remotely, please do not change its keyboard layout. If you do so, it may cause

character mismatches between what you type on your PC keyboard and what the i4Gen will display. If the i4Gen's keyboard layout got changed during a Zoho Assist session, restart i4Gen via the Settings -> System -> Restart button and close your Zoho Assist session. You can resume the session once i4Gen is booted and is back online.

How to create users/groups

On your Zoho Assist Account, you can create users and groups and configure their permissions to give them access (or not) to your devices. You can create as many users/groups as you want. One user/group can access several devices. For more information about creating users and groups, please refer to Zoho Assist documentation: https://vmw.zoho.com/assist/help/grouping-computers.html